At Warm Wear Now, we’re committed to providing you with quality thermal wear that meets your comfort and satisfaction. If you’re not entirely happy with your purchase, our hassle-free returns policy is here to ensure a smooth and straightforward process for returning or exchanging items.
Eligibility for Returns
We accept returns within 30 days of the delivery date. To qualify, items must be in new, unused condition with all original tags and packaging intact. For hygiene and safety, we cannot accept returns on worn, washed, or damaged items. We kindly ask that you inspect your items upon receipt to ensure they meet your expectations before removing tags or using them.
Return Process
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. Our team will provide instructions and a return authorization number. Once approved, you can return your items to our designated facility. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving incorrect or defective items.
Refunds
Upon receiving and inspecting your returned items, we’ll process your refund to the original payment method within 5–7 business days. Depending on your bank, it may take a few additional days for the refund to appear in your account. We’ll notify you via email once your refund has been issued. Shipping fees from the original purchase are non-refundable, except in cases of incorrect or defective items.
Exchanges
If you wish to exchange an item for a different size or style, please reach out to our team at [email protected]. We’ll work with you to confirm availability and facilitate the exchange process. Any difference in price between the original and replacement item will be addressed accordingly. For a faster experience, you may also place a new order for the preferred item and return the unwanted item separately.
Damaged or Defective Items
We take quality seriously, but if you happen to receive a damaged or defective item, please contact us immediately at [email protected]. Provide a description and photo of the issue, and we’ll work quickly to resolve it, either through a replacement or a full refund.
Additional Notes
Please be aware that any items returned without prior authorization or beyond the 30-day window may not be eligible for a refund. We appreciate your understanding in helping us maintain our standards of quality and service.
Thank you for choosing Warm Wear Now, where your comfort is our priority. If you have any questions or need further assistance, don’t hesitate to reach out to our friendly customer support team. We’re here to make your shopping experience enjoyable, from start to finish.